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Shipping Policy

Last updated: June 2, 2026

Thank you for shopping with Eyra. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

Order Processing

Orders are typically processed within 1 to 3 business days after payment is confirmed, excluding weekends and holidays. During launches, promotions, or peak seasons, processing may take longer.

If an item is unavailable after your order is placed, we will contact you using the email address provided at checkout.

Shipping Rates and Delivery Estimates

Shipping options, rates, and estimated delivery times are shown at checkout before you complete your purchase. Delivery estimates begin after your order has been processed and handed to the carrier.

Estimated delivery times are not guaranteed. Delays may occur due to carrier volume, weather, customs review, incorrect addresses, or other circumstances outside our control.

Domestic Shipping

Domestic orders are generally delivered within 3 to 7 business days after shipment, depending on the destination and shipping method selected at checkout.

International Shipping

International orders are generally delivered within 7 to 21 business days after shipment, depending on the destination, carrier, and customs processing.

International customers are responsible for any customs duties, taxes, import fees, brokerage fees, or similar charges required by the destination country. These charges are not included in our product prices or shipping fees unless clearly stated at checkout.

Tracking Information

When your order ships, you will receive a confirmation email with tracking information if tracking is available for the selected shipping method. Tracking updates may take 24 to 48 hours to appear after the carrier receives the package.

Shipping Address Accuracy

Please review your shipping address carefully before placing an order. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information.

If you need to update your shipping address, contact us as soon as possible at support@webvista.studio. We cannot guarantee that changes can be made after an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

Once an order is handed to the carrier, delivery is managed by the carrier. If your package is significantly delayed, marked as delivered but not received, or arrives damaged, please contact us at support@webvista.studio and include your order number and any relevant photos or carrier details.

For eyewear products, please inspect your package promptly upon delivery. If frames, lenses, cases, or accessories arrive damaged, contact us within 7 days of delivery so we can review the issue.

Multiple Shipments

Some orders may ship in multiple packages if items are fulfilled separately. If this happens, you may receive more than one shipping confirmation or tracking number.

Contact

Questions about shipping should be sent to support@webvista.studio.